Dialogue Channels With Our Stakeholders

STAKEHOLDERS	Dialogue channels
Shareholders / partners	Meetings and direct interviews with Investor Relations Annual shareholders' meeting
Associates	Intranet: carries news about the whole Group, comment sections and conversations, blog Workplace environment survey Internal communication through communiqués, "Speak Up Line" hotline
Associates’ representation	Through labor relations management

STAKEHOLDERS

Dialogue channels

Shareholders / partners

Meetings and direct interviews with Investor Relations

Annual shareholders' meeting

Associates

Intranet: carries news about the whole Group, comment sections and conversations, blog

Workplace environment survey

Internal communication through communiqués,

"Speak Up Line" hotline

Associates’ representation

Through labor relations management

STAKEHOLDERS	Dialogue channels
Clients	Through the Sales Department Client and Consumer Attention System (SATECC)
Suppliers	Suppliers Website Annual suppliers' meeting "Línea Comenta" hotline
Consumers	Satisfaction surveys Client and Consumer Attention System (SATECC)
Society	Sporting events: Bimbo Run-Walk, Bimbo Mini-Soccer Good Neighbor program and Volunteer Corps Product activations
Government	Relationship with government organizations Through the Corporate Affairs area
Business and international organizations	Through the Corporate Affairs area
Media	Through the Corporate Affairs and Institutional Relations areas.
Social Organizations	Through Institutional Relations: Response to requests and inquiries (by phone and/or email) General meeting with Civil Organizations. Activity evaluation form.
Educational institutions	Plant visits, Fairs, educational congresses, Presentations onsite.